CURRENT · BENGALURU, INDIA
Rapido
Software Engineer 2
Building marketplace systems for mobility products used at national scale.
01Customer transparency−1.5% cancellations
Built a booking retry experience that gives customers clear context when captains reject a ride, reducing platform-wide cancellations by 1.5%. (X captains rejected ride feature in Rapido)
02Fraud detection & enforcement−80% complaints
Created configurable fraud detection and automated enforcement flows, including dynamic captain-number masking. Captain-reported complaints fell by 80%.
03Captain prioritizer800 RPS
Migrated SQL-backed settings into a centralized, high-throughput configuration platform with real-time self-service controls.
04Cross-sell booking+15% TTA
Enabled multiple orders in a single booking flow, improving Time-to-Acceptance by 15%.